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The document is an Informal Grievance Summary that outlines the process for responding to a grievance filed by an employee. It specifies that the supervisor must complete the summary within 30 days, detailing the grievance issues, attempts at resolution, and outcomes. It also informs the grievant of their right to file a formal grievance if dissatisfied with the response.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How quickly should a grievance be dealt with?

Sometimes, where the grievance is not upheld, the employee will resign and may claim constructive unfair dismissal. Another common outcome is that both employer and employee recognise that it is best for the employee to leave and the employee receives some compensation via a settlement agreement.

How much time can it take to solve a grievance?

Some grievances are settled at stage one, and this typically only takes a week or two. However, many grievances go through to steps 2 3 and can take several months or more. If no agreement can be reached, the grievance could go to arbitration. Article 27 of our collective agreement outlines the steps in our contract.

What is the timeline for grievances?

For grievances involving discrimination, the employee must file within 180 days of the alleged discrimination. If the discrimination is ongoing, filing must occur within 180 days of the last discriminatory act. (The limitation period for EEO cases may be extended if the grievant is overseas.)

What are the steps for a grievance?

When an employee raises a formal grievance, the employer should hold a meeting with them. A grievance meeting is sometimes called a hearing. The employer should hold the meeting without unreasonable delay ideally within 5 working days. They should allow employees enough time to prepare for the meeting.

How quickly should you respond to a grievance?

Employers should however deal with grievances within a reasonable timeframe, and the Acas Code of Practice suggests that when a grievance is raised, a meeting should ideally be convened within 5 working days to discuss the issues raised.

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What is the grievance resolution policy?

A grievance handling policy basically outlines how an organisation deals with complaints or grievances raised by its employees. The policy sets out the steps that employees can take to report their grievances, as well as the process for investigating and resolving those grievances.

What is an informal grievance procedure?

Dealing with it informally means taking steps to resolve the complaint without using a formal grievance procedure. You should have already talked to the person who raised the issue to help decide the best approach together. In some cases, you will need to deal with a complaint formally instead.

Informal Grievance Summary - aphis 2025

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