Telephone techniques (fill in the blank) FlashcardsQuizlet 2025

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Greeting. Use the following greeting when answering the telephone: Good Morning or Good Afternoon.
The 5 Ps of telephone etiquette are preparation, professionalism, patience, positivity, and personalisation.
All right, the first word is hello, hello. So, we use hello when we pick up the phone, when we answer the phone and we usually use a question intonation with this. So, for example, when you pick up the phone, you could say, Hello?
In medicine, triage (/ˈtriːɑːʒ/, /triˈɑːʒ/; French: [tʁiaʒ]) is a process by which care providers such as medical professionals and those with first aid knowledge determine the order of priority for providing treatment to injured individuals and/or inform the rationing of limited supplies so that they go to those who
The 10-second rule also lets both parties understand whats being said. If its not possible to take in the information at least that fast, both persons will speak much slower, letting them retain more details about what they are saying.
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This section delves into the principles of excellent phone manners, including tone of voice, active listening, and proper call handling techniques. Ask the caller for their name. Ask the caller how they would like to be addressed. Be friendly, welcoming and professional. Avoid slang and jargon. Avoid using the speakerphone.

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