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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Follow this procedure to check your status. Visit the NHIF self-service portal on your browser. Click on the self-service option. ... Enter your phone number or email. Enter the pin/password that you created during registration.
To check your NHIF status, you need an active mobile phone. Type ID and your National ID Number, for example, ID 12345678. Then send that message to 21101. Please note that it will cost you 10 shillings to send this SMS, so make sure your phone number has enough airtime, or else the message will fail.
Same day if done at the bank. 48 hours for an m-pesa payment.
Did you know that once you register and make your initial account payments (for 3 months), it takes 2 months for your card to become active? Within 14 working days, you can also collect your card at any branch.
The payment will take 2 to 3 days to reflect. You can also pay at any one of our 4 bank accounts at National bank, Co-operative bank, KCB bank and Equity bank. Use your MEMBERSHIP NUMBER to pay. It reflects immediately in our system.
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People also ask

You can get your account statement in these 2 ways: Send an SMS to 21101 with the letters ID followed by a space and your National ID. Send a request email to customercare@nhif.or.ke with your National ID. Samson Otieno and 257 others like this.
How to Check Your NHIF Status Via SMS Go to your phone's main menu and tap on the messaging icon. Once the messaging application opens, compose a new SMS. Type ID, add space, and then type your ID number or passport number on the message space. ... Send the message to 21101.
How do I check my NHIF balance? Open your phone messaging application and compose a new SMS message. Type the letters \u201cID,\u201d space, then your National ID number (or passport number if applicable) for example ID 12345678. Send the message to 21101. SMS charge service is Ksh 10 above standard rates.
There are options available for those who wish to reactivate their NHIF membership. You can pay the principal amount then wait for sixty days before you can resume using the service. If not, you can pay the arrears plus penalties and be activated immediately. However, a waiting period of 60 days will be affected.
To pay the penalty, use the following steps: Go to the Mpesa menu, click on Lipa na Mpesa then Pay Bill. 2. Enter 200222 as the NHIF Business Number. 3.

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