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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Mostly the check will be cleared in 1-7 business days and payroll checks have to be out right cashed before money can go directly into account for 6 months with new account holders.
If your relationship with the bank is less than 180 days old, your deposits will be put on hold for a day. However, some deposits can be put on hold regardless of how long you've had the account. In case of a delay, you will be notified at the time you make the deposit.
If you have a dispute regarding your account or the service you have received, you should notify your local branch or contact us toll-free at 877-968-7962. You may request escalation of your issue to a Manager, Regional Manager or Bank Officer within Woodforest National Bank.
If you have a dispute regarding your account or the service you have received, you should notify your local branch or contact us toll-free at 877-968-7962. You may request escalation of your issue to a Manager, Regional Manager or Bank Officer within Woodforest National Bank.
Funds from check deposits will be made available on the same business day, typically within two hours, unless an excepon applies. Our ATM deposit cut\u2010off me is 8PM CST daily. When you withdraw cash or instruct the bank to pay a third party, you iniate a debit.
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If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not provisionally credit the account(s) that was the subject of your complaint. We will give you the results within three Business Days after completing our investigation.
If an item overdraws your account $1 or less, you will not be charged a fee. Limit of 3 overdraft item fees per day. No overdraft item fee will be charged for ATM or everyday debit card transactions, unless you Opt-In for those transaction types.
Canceling or Changing a Transfer If you are unable to cancel or change a Transfer, you may nonetheless be able to cancel or change the transaction by contacting Woodforest by phone at 1-877-968-7962 during the hours of 7:00am and 8:00 pm CT Monday through Saturday.
Generally, you should expect a response within 3 to 4 hours between 8:00am CT and 8:00pm CT. All deposits will be reviewed prior to 8:00pm CT each night to ensure you will receive credit during the evening's processing.
What are pending transactions? Pending transactions refer to credits, debits, and holds that have not yet posted to your account. Transactions made with your Woodforest Debit Card using a PIN typically are processed and posted to your account on the same day that the transaction is made, or on the next business day.

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