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Can you talk me through what you do after answering a customers query? Describe a time when you provided high-quality customer service. Tell me about a situation where you had to solve a difficult problem.
Best CSAT questions to evaluate customer satisfaction QuestionType How would you rate your overall experience with our company? Likert How would you rate the support you received? Likert Were you satisfied with the speed of our service/product delivery? Likert6 more rows
Examples of Customer Sentiment Survey Questions On a scale of 1 to 10, how satisfied are you with our product/service? Does our product/service help you meet your goals as a [job title]? Are there specific features of our product/service that youre most satisfied with? Did you find our product/service user-friendly?
Consider this example: How satisfied or dissatisfied are you with the overall experience of our product, including but not limited to factors like customer service, packaging, pricing, and the products performance, based on your recent purchase?
General satisfaction questions Please rate your overall satisfaction with [company]. Is there anything else youd like to share about your experience with [company/event/service/purchase]?

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Product and usage survey questions you could ask include: How often do you use our products/services? Which key features of our products/our services are the most useful? How easy do you find our products/our services to use? Do our products/services provide value for money?
The 15 Best Patient Satisfaction Questions to Ask in a Survey #1 What was your experience with booking appointments like? #2 How would you rate your experience with the reception staff? #3 How would you rate the comfort and cleanliness of the environment? #4 Was the care you received consistent with your expectations?

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