Tsb dispute form 2025

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The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.
An investigator examines the claim A representative from the bank investigation department, trained in fraud detection and chargeback procedures, examines the cardholders claim.
Once a dispute has been raised, PTSB will apply a temporary refund back into your account while the dispute is being investigated. If the dispute is successful, the credit will remain in your account.
Section 75 may apply where: You paid at least part of the price with your TSB credit card. You dont need to have paid the full amount: Section 75 still applies if you pay a deposit with your card. The goods or services must be faulty, not delivered, or the information you got before your purchase was misleading.
When a cardholder has an issue with a charge on their credit card, they can contact their bank to dispute the charge. The bank then makes a chargeback or inquiry. The cardholder can be one of your customers or someone who believes that their card was used on your store without their permission.
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To dispute a card payment: Log into the TSB Mobile Banking app. Tap Chat to us Type Dispute a payment
As per the network guidelines, in case of a dispute, the cardholder is required to provide a duly filled in Transaction Dispute Form (TDF) mentioning the details of the disputed transaction to enable / authorize the bank to investigate with the respective merchant / member bank, as appropriate.
A chargeback is a reversal of funds following a debit or credit card purchase, set in motion when the customer files a dispute over the charge with their bank or credit card provider. Chargebacks are almost always initiated by customers, but businesses can request them as well (although this doesnt happen often).

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