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2012 4.8 Satisfied (122 Votes)
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Go to usps website, go to the ``send drop down. File a claim is under that. You will need a usps account. You will need the tracking number, and order details page. For order details, you go to the page and print it, for printer select save as pdf. That will show that you did a refund and the amount you paid.
If your delivery were insured, USPSs claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
If insurance is not purchased at the time of mailing, the United States Postal Service is unable to honor any requests to be compensated for lost, missing, and/or damaged item(s).
If your insured mailing has been lost or damaged in transit, you may file an insurance claim: Online: Go to .usps.comhelpclaims.htm for information on USPS domestic insurance. By mail: Call 800-ASK-USPS (800-275-8777) to have a claim form mailed to you.
If the package is lost or damaged during transit with a third-party shipper or delivery service such as the United States Postal Service (USPS) or FedEx, the seller is responsible and usually must replace the item or give you a reimbursement.
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