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Who can I contact? Our Customer Services team is more than happy to assist you with your questions. Please feel free to email us at ClientServices@bostonmutual.com. You can also call our Client Services department at (877) 624-2249 between 8:00 a.m. and 5:00 p.m. EST to speak directly with a representative.
Your policy has a loan provision that allows you to borrow a certain percentage of your policys available cash value. This advance need not be repaid, although we suggest you pay the nominal annual interest charge.
Your policy has a loan provision that allows you to borrow a certain percentage of your policys available cash value. This advance need not be repaid, although we suggest you pay the nominal annual interest charge.
Step-by-step procedure to file a claim Contact your insurer. The first step of claim process is to contact your insurer and intimate about the claim. Fill your claim form and attach the relevant documents. A surveyor conducts damage evaluation. Acceptance of your claim. Get the claim amount.
or call us at 877-212-2950 (fax: 781-770-0492). Looking to file a claim directly? Check out our most commonly requested claims forms here. All other forms are available here.
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1. Call 800-877-5176 to start the claims process.
Who can I contact? Our Customer Services team is more than happy to assist you with your questions. Please feel free to email us at ClientServices@bostonmutual.com. You can also call our Client Services department at (877) 624-2249 between 8:00 a.m. and 5:00 p.m. EST to speak directly with a representative.
Here are the steps you will follow when submitting an initial death benefit claim: Determine Which Life Insurance Company Holds the Policy. Obtain the Death Certificate. File the Death Benefit Claim With the Life Insurance Company. Choose the Form of the Payout.

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