Aa cargo claim 2025

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  1. Click ‘Get Form’ to open the aa cargo claim in the editor.
  2. Begin by filling in your contact information in the 'From' section. Ensure you provide your name, address, and contact details clearly.
  3. In the 'To' section, confirm that the address for American Airlines Cargo is correctly listed as it is crucial for processing your claim.
  4. Complete the 'Affected Pieces' section by entering the Air Waybill Number and Date. This information is essential for tracking your shipment.
  5. Specify the reason for your claim by checking one or more of the options provided: Damage, Shortage, Spoilage, Delay, Pilferage, or Overcharge.
  6. Detail each affected piece in the table provided. Include quantity, weight, description, and invoice cost to support your claim effectively.
  7. Attach any supporting documents such as invoices or inspection reports using our platform's upload feature to ensure a complete submission.
  8. Review all entered information for accuracy before submitting your claim via fax, email, or mail as instructed.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Give us a call Cargo Reservations Representatives are available to help book your shipment. Please have the following information ready when calling 1-800-CARGOAA (1-800-227-4622): Your PAL number or name, complete address and telephone number.
American Airlines Cargo, a division of American Airlines, Inc., provides more than 100 million pounds of weekly cargo lift capacity to major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia.
I want my cargo status to be clear and to the point. Simply log into aacargo.com with your user ID, go to the Tracking tab, and click Get Full Tracking Report to view all of the shipments associated to your account. You can filter by Origin and Destination to narrow the results.
Give us a call Please have the following information ready when calling 1-800-CARGOAA (1-800-227-4622):
The minimum liability is $50 USD however; in no case will American Airlines Cargos liability exceed the actual value of the goods shipped. The maximum liability for domestic and international (except Canada) PPS shipments is $1,500. For shipments between points in the U.S. and Canada the maximum liability is $1,000.

People also ask

A cargo claim is a demand in writing for a specific amount of money that contains sufficient information to identify the shipment received by the originating carrier, delivering carrier or carrier on whose line the alleged loss, damage or delay occurred within the time limits specified in the bill of lading contract.

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