COMPLAINT OR INCIDENT 2025

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  1. Click ‘Get Form’ to open the COMPLAINT OR INCIDENT form in the editor.
  2. Begin by filling in the 'Region' and 'Date/Time' fields at the top of the form. This information is crucial for tracking the incident.
  3. Enter the 'Witness/Client Name', 'Age', and 'Address'. If applicable, include the 'Guardian' details to ensure proper representation.
  4. Complete the section for the person completing the form, including their name and provider information if relevant.
  5. Specify the 'Location of Complaint/Incident' and select the appropriate 'Type of Complaint/Incident' from provided examples.
  6. In the main body, describe what led to the issue. Be thorough in detailing actions taken and any involved individuals or witnesses.
  7. Indicate whether Quality Assistance Specialist (QAS) was notified by checking ‘Yes’ or ‘No’. Provide your signature at the bottom.
  8. For follow-up/resolution, document actions taken and any preventable measures. Ensure all necessary signatures are included before submission.

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Stage 2 - Independent Investigation If you remain dissatisfied following receipt of the Stage 1 response, you can ask for your complaint to be progressed to a review at Stage 2 of the statutory procedure. A request for a Stage 2 review should be made within 20 working days from receipt of the Stage 1 response.
Word forms: complaints A complaint is a statement in which you express your dissatisfaction with a situation. Theres been a record number of complaints about the standard of service. People have been reluctant to make formal complaints to the police. A complaint is a reason for complaining.
Incident: An event (typically negative) that occurs at a specific date and time. It often follows the pattern of someone did something on this date, at this time, at this place. Complaint: A complaint is typically not defined by the event but rather by the fact that someone has complained.

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Generally speaking, a complaint is considered to be a verbal or written expression of concern, dissatisfaction or frustration. This is different from an incident, which will involve an event or circumstance where a team member or service recipient experiences a negative impact on their health or safety and wellbeing.
A complaint is an objection to something that is unfair, unacceptable, or otherwise not up to normal standards. If your neighbors have a complaint about noise, they want you to be more quiet. A complaint is voiced objection to something, like a complaint about cold or disgusting-tasting food in a restaurant.

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