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What you need to know. You will need to submit a change of ownership request for your mobile number if your current account is not under your name. Requirements differ depending on the provider but you will usually need to present at least 2 types of ID. This process can take up to 10 business days to be completed.
When you request the transfer, well guide you through the process. If the new owner is, or is eligible to be, a Priority Assistance customer and the service is on an Upfront plan, call us on 13 22 00 to discuss your options.
The Incoming Customer is the customer who will be receiving the services. Generally, transfers take 7 business days from the date of submission however, depending on the complexity of your application, processing times will vary, visit telstra.com and search Change of Ownership for more information.
When you request the transfer, well guide you through the process. If the new owner is, or is eligible to be, a Priority Assistance customer and the service is on an Upfront plan, call us on 13 22 00 to discuss your options.
Fax to: 03 9800 9821 OR return the form to your local Telstra store. If this request includes a mobile service only and the New Owner has been a Telstra customer for less than 12 months, you must submit this form to your local Telstra store for processing.
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People also ask

Telstra account holders will need to log into their account and upload proof of their name change. Choose to provide either a document from Births, Deaths and Marriages (eg: marriage, amended birth or legal name change certificate). You may instead upload 2 forms of photo ID showing both old and new names.
The Incoming Customer is the customer who will be receiving the services. Generally, transfers take 7 business days from the date of submission however, depending on the complexity of your application, processing times will vary, visit telstra.com and search Change of Ownership for more information.
How do I add a Full or Limited authority contact in My Telstra? Open My Telstra and select Profile. Select Security settings, then Account contacts. Scroll down and select Add authorised contact. Choose either Limited authority or Full authority and select Add.

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