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What are feedback forms?

A feedback form is a way in which customer feedback is obtained. Feedback forms help in improving products or services, and even the fundamental understanding of the business users. It is considered one of the most efficient and economical methods of understanding customers and measuring customer satisfaction.

Why are feedback forms important?

Feedback forms can be a great way to better understand your customers and how they actually use your product and service. Too often, companies rely on their product and engineering teams for all of this customer information. Youll likely find that your customers are using your product in ways you wouldnt expect.