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At the federal level, earlier this year the Centers for Medicare and Medicaid Services (CMS) issued a final rule that will, among other things, require payers to send prior authorization decisions within 72 hours for urgent requests and within a week for nonurgent requestsstarting in 2026.
How long does a prior authorization take? Depending on the complexity of the prior authorization request, the level of manual work involved, and the requirements stipulated by the payer, a prior authorization can take anywhere from one day to a month to process.
Please refer to the specific coverage information you receive after you enroll. We typically decide on requests for prior authorization for medical services within 72 hours of receiving an urgent request or within 15 days for non-urgent requests.
Provider Services: If youre unable to use the provider portal, call 877‐842‐3210 to submit a request.
To have your doctor make a request Your doctor or provider can contact UnitedHealthcare at 1-800-711-4555 for the Prior Authorization department to submit a request. The plans decision on your request will be provided to you by telephone and/or mail.

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Starting April 1, 2025, well no longer require prior authorization or concurrent review processes for home health services managed by Home Community (formerly naviHealth). These changes are part of ongoing efforts to reduce total UnitedHealthcare prior authorization volume.

united healthcare prior authorization form outpatient