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We ll let you know if this fee applies when we process your refund. Contact us Information correct at time of production. Valid from March 2017 Online gwr. Reason for refund request Don t miss out on our latest offers special deals and news from GWR. Register your email address now at GWR.com/enews Tickets attached Yes No Important information If you have received or printed your tickets please enclose them with this refund form and send these to our Web Refunds address at the top of this form. ...

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How long do refunds take from GWR?

You may be able to get your money back if you are no longer travelling. If your journey is impacted by planned industrial action, you can claim a full refund or amend your ticket. Refunds are normally processed within 28 days of submitting a claim.

Do GWR give refunds?

You can claim a refund on an unused Anytime, Off-Peak or Super Off-Peak ticket. Advance tickets are non-refundable unless you didnt travel because your train was delayed or cancelled. We will only process a refund if the ticket was bought from GWR.

Can I get full refund on train tickets?

If the train is marked as CANCELLED in PRS due to bdocHubes, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

How long do you have to delay repay GWR?

We need to receive your claim within 28 days of your delay. Make sure you include a clear copy of your ticket or Smartcard: the quickest and easiest way is to claim online.

How long before a train can you get a refund?

You can get a full refund if your train journey is cancelled. If youre delayed and arrive at your destination more than half an hour late, youll usually be able to get some money back. Some train companies will also give you compensation if your train is more than 15 minutes late.

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How long does delay repay take?

One-click Delay Repay makes sure your claim is made and paid in one-click. Well confirm your claim within 30 minutes and put the money back on the card you paid within 3 to 5 days.

Can you get money back for delayed trains?

If your train journey is delayed or cancelled you may be entitled to a full refund from the retailer of your ticket, or compensation from the train company that caused the delay.

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