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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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A. You must submit a fully completed claim form and supporting invoice(s) within 90 days of the treatment date. You can download a claim form from the Member Portal on our website at Trupanion.com, or you may contact our call center at 1-855-266-2151 and we will mail, email, or fax one to you.
The range in pet-insurance deductibles. Pet policies typically allow you to choose a deductible of between $100 and $1,000. The most frequent options are deductibles of $250, or thereabouts, and $500. Outlying amounts can go as low as $50 or as high as $1,000.
First, download a claim form and fill it out. Then, take a picture of or scan the claim form and your itemized invoice from your pets visit and send it to us. Send claim forms and invoices to either: Email: Claims@Trupanion.com.
We will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 888.733. 2685.
The entire Trupanion claim experience is electronic. Trupanion pays claims directly to your hospitals bank account in minutes. We pay our portion first so pet owners dont have to wait for a reimbursement.
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People also ask

Waiting periods are the time between when you enroll and when your coverage becomes fully active. We have a 5 day waiting period for injuries and a 30 day waiting period for illnesses. As soon as those pass, your pet is covered for new mishaps and ailments.
A. You must submit a fully completed claim form and supporting invoice(s) within 90 days of the treatment date. You can download a claim form from the Member Portal on our website at Trupanion.com, or you may contact our call center at 1-855-266-2151 and we will mail, email, or fax one to you.
A. You must submit a fully completed claim form and supporting invoice(s) within 90 days of the treatment date. You can download a claim form from the Member Portal on our website at Trupanion.com, or you may contact our call center at 1-855-266-2151 and we will mail, email, or fax one to you.
We will send you a check in the mail. You also have the option to receive your claims payment directly into a checking or savings account via direct deposit. You can set this up by calling 888.733. 2685.
To start the appeal process, just ask your veterinarian to call us or send us an appeal letter. Well review all the information and update you on any new outcomes. We offer this simple, reasonable, and fair claims experience all to help pets receive the best medical care possible.

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