Optumrx new form 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Prior authorization requires your doctor or provider to obtain approval from your health plan before providing health care services or prescribing prescription drugs. Without prior authorization, your health plan may not pay for your treatment or medication.
Optum Rx is implementing a new program to align payment models more closely to the costs pharmacies incur. This change is effective immediately, and Optum Rx expects full implementation by January 2028.
(OptumRx Mail Service) 6800 W 115th St, Suite 600 Overland Park, KS 66211-9838 NCPDP: 1718634 Call 1-800-791-7658 Provide a verbal prescription directly to an Optum Rx provider dedicated pharmacist. Fax 1-800-491-7997 Send a complete prescription using the Physician Fax Form.
For urgent or expedited requests please call 1-800-711-4555. This form may be used for non-urgent requests and faxed to 1-844-403-1028.
Send completed form with pharmacy receipt(s) to: Optum Rx Claims Department, PO Box 650334, Dallas, TX 75265-0334 Note: Cash and credit card receipts are not proof of purchase. Incomplete forms may be returned and delay reimbursement. Reimbursement is not guaranteed.
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Submitting a PA request to OptumRx via phone or fax above. For urgent requests, please call us at 1-800-711-4555. (Hours: 5am PST to 10pm PST, Monday through Friday.)

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