Provider complaint and appeal form 2025

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Timeframes for reconsiderations and appeals Dispute levelProvider submission timeline Reconsideration Within 180 calendar days of the initial claim decision. Appeals: Non Medicare Within 60 calendar days of the previous decision.* Appeals: Medicare Contracted Providers Within 60 calendar days of the previous decision.*1 more row
You may also ask us for an appeal through our website at .aetnamedicare.com. Expedited appeal requests can be made by phone at 1-888-267-2637. Who may make a request: Your doctor may ask us for an appeal on your behalf.
Or contact our Provider Service Center (staffed 8 AM to 5 PM local time): 1-800-624-0756 (TTY: 711) for HMO-based benefit plans. 1-888-632-3862 (TTY: 711) for indemnity and PPO-based benefit plans.
You can also print and mail claims forms to Aetna Voluntary Plans, PO Box 14079, Lexington, KY 40512- 4079, or Fax to 1-859-455-8650. Claims forms are available for download from the bottom of the screen when you access the member portal or call Member Services and they will send you a form.
What is aetna reconsideration form? The Aetna reconsideration form is a document that allows individuals or healthcare providers to request a review or reconsideration of a denied claim or coverage determination by Aetna, a health insurance company.
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A written response will be provided by Aetna within 60 calendar days of receipt of the appeal.
Requests for an Appeal must be made in writing or by phone within 180 calendar days from the date of the notice. A Member may also choose to have another person (an authorized representative) make the Appeal on the Members behalf by providing the HMO with written consent.
How to write an appeal letter to insurance company appeals departments Step 1: Gather Relevant Information. Step 2: Organize Your Information. Step 3: Write a Polite and Professional Letter. Step 4: Include Supporting Documentation. Step 5: Explain the Error or Omission. Step 6: Request a Review. Step 7: Conclude the Letter.

aetna medical appeal form