Fnb dispute form 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Disputes Contact details. Credit card dispute. 087 575 1111. Debit card disputes call centre. 087 575 9404. Follow up lodged disputes. 011 352 9904. Email. fnbcard@fnb.co.za. Dispute forms. Download and complete the relevant document(s) to report disputes. Dispute form [0.790 KB]
All Reversal request instructions are accepted on an FNB Payments Reversal Request Form, available at a Branch or on our Website; 7.8. Payment Reversals are not possible for a payment in excess of R5,000,000.00 (Five Million Rand), a scheduled payment and/or a Pay Clear Now Payment; 7.9.
Contact your bank:Explain your situation again and provide all the evidence youve gathered. Request a formal appeal of the dispute decision. Highlight inconsistencies:Emphasize any inconsistencies in the transaction details,like location or unusual spending patterns,that support your claim.
If you receive an alert for a transaction that you dont recognize or didnt perform, please contact our Online Banking Customer Service at 303-232-5522 or 1-800-964-3444.
The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.
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Please contact your local branch or our Customer Contact Center (1-800-555-5455) as quickly as possible during regular business hours to report fraudulent transactions. The Customer Contact Center is available to assist you Monday through Friday from 8 AM to 9 PM, on Saturdays and Sundays from 8 AM 5 PM.
Use Online Banking Login to your Online Banking profile and select My Bank Accounts to view a list of your accounts. Select your debit order account and then My Debit Orders. Select the reason for disputing the debit order and then select Reverse or Stop. Select Confirm to accept the terms and conditions.

fnb debit order dispute form