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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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In Case of Errors or Questions About Your Account: Use our dispute form here, or write us at Green Dot Customer Care, P.O. Box 9, West Chester, OH 45071 or telephone us at (866) 795-7597 as soon as you can if you think an error has occurred in your account.
Any document that helps establish the legitimacy of the original transaction and contradict false claims can be considered compelling chargeback evidence. Many different types of documentation could be considered compelling evidence in a chargeback dispute. For example: Delivery confirmation receipts.
To win a fraud dispute, you need to file a chargeback rebuttal letter. It should include anything that will prove the transaction is valid. This includes: Transaction Records: Detailed records showing the transactions timestamp, amount, and authorization information.
Contact Green Dot Bank by calling (866) 795-7597 or the number on the back of your Card, by mail at P.O. Box 1070, West Chester, OH 45071, or visit greendot.com. For general information about prepaid accounts, visit cpfb.gov/prepaid. .
Refund checks typically arrive in the mail 7 - 14 days after your refund request is submitted. In some cases, Green Dot may require additional identity verification and proof of purchase to process your refund, and this will delay mailing of your check.
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People also ask

The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.

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