Iowa satisfaction 2025

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Calculating patient satisfaction scores involves averaging responses to key survey questions, typically scored on a rating scale of 1 to 5 or 1 to 10. This process provides a clear picture of how patients perceive their experiences and helps highlight areas for improvement across the customer journey.
The level of patients satisfaction was measured using five-point Likert scale ((1 = very dissatisfied, 2 = dissatisfied, 3 = neutral, 4 = satisfied, and 5 = very satisfied) and checklist.
The overall satisfaction level was moderate (56.5%) with nearly half of the patients dissatisfied with their anesthetic care due to different reasons.
The Iowa Satisfaction with Anesthesia Scale (ISAS) is a questionnaire that measures patient satisfaction with monitored anesthesia care.
Calculating your patient satisfaction score is straightforward and involves a simple formula. The score is calculated by taking the percentage of positive responses (those who rate their satisfaction as 4 or 5) and dividing that by the total number of responses, then multiplying by 100 to get a percentage.