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Service Level Agreement
Mar 22, 2007 A SLA is a formal negotiated agreement between two parties. It is a contract that exists between customers and their service provider, or
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Service Level Agreements - Finance and Operations
Measurement against the stated service level expectations will be based on the day that all complete or accurate information was provided.
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service level agreement (SLA) - Glossary | CSRC
Represents a commitment between a service provider and one or more customers and addresses specific aspects of the service, such as responsibilities, details
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