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LOSS OR DAMAGE CLAIM FORM - Southwest Airlines Cargo 2025

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The document is a Loss or Damage Claim Form for Southwest Airlines, used to report and claim compensation for lost or damaged goods during shipping. It requires details about the shipment, including air waybill information, shipper and consignee contact details, nature of the loss or damage, and a statement on how the claim amount was determined. The form also outlines submission requirements and provides contact information for further inquiries.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Who is responsible for lost freight?

Carriers are almost always responsible for transit loss or damage. However, consignees have a legal responsibility for keeping damage costs at a minimum and must accept damaged freight that can be reasonably repaired.

What documents are needed for cargo loss claims?

Claim documents Bill of Lading or Waybill. Copy of Notice of Loss to carrier or haulier. Landing, terminal, or discharge report/receipt. Survey Report with photos.

What documents are required for a cargo damage or loss claim?

Proof of shipment and related issues. Packing list. Packing list including weights, measurements and detailed lists of the goods in each package. Bill of lading. Bill of lading showing the full details of what was shipped including the origin address, destination address, and International Commercial Terms (Incoterms).

How much will Southwest reimburse for damaged luggage?

Southwest Airlines liability for lost, damaged, or delayed baggage is limited to $3,800.00 per fare paying Customer. Damaged or lost baggage must be reported, in person, within four hours of Customers arrival at destination.

Who has the right to claim the insurer when cargo is lost if using CIF?

Although the seller must purchase insurance, the buyer has ownership of the goods once loaded onto the ship, and if the goods have been damaged during transit, the buyer must file a claim with the sellers insurance company.

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How can you make a claim in case of a cargo loss?

Following documents should be attached with the claim application by the applicant :- Copy of AWB / HAWB, Copy of invoice, Copy of packing list, Copy of segregation report where applicable, Copy of Bill of Entry, Joint Survey Report, Claim Bill, Weight of Loss / Damage of package of consignment along with documentary

How do I claim cargo damage?

To file a cargo claim, you need to get ready the following items: Transportation documents (bill of lading, airway bill of lading, etc.) Proof of delivery; Statement of claim defining the details of the loss; Photos of the actual damage; Original invoice stating the value of the damaged goods;

How to file a claim for damaged luggage with Southwest Airlines?

My baggage is missing, delayed, or damaged Or you can make a report in person to the Baggage Service Office (located in the baggage claim area or at the ticket counter).

LOSS OR DAMAGE CLAIM FORM - Southwest Airlines Cargo 2025

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The easiest way to modify LOSS OR DAMAGE CLAIM FORM - Southwest Airlines Cargo in PDF format online

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Got questions?

Who is responsible for lost freight?

What documents are needed for cargo loss claims?

What documents are required for a cargo damage or loss claim?

How much will Southwest reimburse for damaged luggage?

Who has the right to claim the insurer when cargo is lost if using CIF?

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How can you make a claim in case of a cargo loss?

How do I claim cargo damage?

How to file a claim for damaged luggage with Southwest Airlines?

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