LOSS OR DAMAGE CLAIM FORM - Southwest Airlines Cargo 2026

1. Click ‘Get Form’ to open the LOSS OR DAMAGE CLAIM FORM in the editor.
2. Begin by entering your Air Waybill number and date, along with the pickup date. This information is crucial for tracking your shipment.
3. Fill in the shipper and consignee details, including names, phone numbers, and addresses. Ensure accuracy to avoid delays in processing your claim.
4. Specify the contents of the shipment, origin, number of pieces shipped, weight, destination, and number of pieces received. This data helps assess the claim effectively.
5. Indicate any applicable damage types by checking the relevant boxes (Visual Damage, Lost, Concealed Damage) and answer whether photos were taken or if the product was salvageable.
6. Provide a detailed statement explaining how you determined the claim amount. Include descriptions of articles and their invoice prices.
7. Complete the claimant’s information section with your company name, email address, contact name, and phone number.
8. Sign and date the form before submitting it along with required documents to Southwest Airlines Co. at their Cargo Customer Care Center.

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