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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Your first stop should be the National Association of Insurance Commissioners' life insurance policy locator. With a minimum of information on you and the deceased, the NAIC will perform a free search of insurers to find out if there are any active policies.
If you want to cancel by phone, call 1-800-422-4272. If you want to cancel by email, you can find the email under the 'Contact Us' tab on the MetLife website. You cannot cancel your MetLife policy through an online portal. MetLife does not charge fees or penalties for early cancelation.
The insurer issuing the annuity charges surrenders fees if funds are withdrawn during the annuity's accumulation phase. The IRS charges a 10% early withdrawal penalty if the annuity-holder is under the age of 59½.
Once we receive your claim, we'll review everything within 5 business days and respond to your claim within 10 business days if we need more information from you. If there are multiple beneficiaries, how will we get paid? Each beneficiary needs to submit a claim form in order to get paid.
Insured/insured life Cash values can be accessed through loans and/or withdrawals, but these will reduce the death benefit and may have tax consequences. In addition, withdrawals from some policies may be subject to surrender charges and could have a permanent effect on the cash value and the death benefit.

People also ask

Today, MetLife Insurance Company USA is Brighthouse Life Insurance Company, licensed in 49 states.
Can I check the status of my claim? Yes, you can. Once we receive the documents, you can call our customer service team at 1-800-638-5000 for updates. If you're filing as an individual beneficiary, we can also send you status updates via email or text if you selected one of these options when completing the claim kit.
Withdrawals may be subject to withdrawal charges and interest adjustment. Withdrawals of taxable amounts are subject to ordinary income tax and if made before age 59½, may be subject to a 10% Federal income tax penalty.
The MetLife US App is also available to track the status of your disability claim. ... The MyBenefits website,, is a quick and easy way for you to get the information you need about an existing disability claim \u2014 all in one place.
Withdrawing money from an annuity can result in penalties, including a 10% penalty for taking funds from your annuity before age 59 ½. Alternatively, you can sell a number of payments or a lump-sum dollar amount of the annuity's value for immediate cash.

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