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2016 4.8 Satisfied (80 Votes)
2011 4 Satisfied (53 Votes)
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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Can I take a withdrawal and what is the impact to my Whole Life policy? Generally speaking, you can withdraw the value of any accrued dividends or the cash value of any paid-up additional insurance purchased for your policy. This withdrawal will reduce the death benefit.
Why does MetLife no longer sell individual life insurance or annuities through in-person agents? We have separated part of our U.S. business from MetLife to become its own company, called Brighthouse Financial, Inc. As a separate company, Brighthouse Financial focuses on retail products for consumers.
Each beneficiary needs to submit a claim kit in order to get paid. Well pay each beneficiary their proceeds separately as we receive the required claim documents from each of them. We dont require all beneficiaries to make a claim before making payment to each individual.
Policy Full Surrender On the Homepage, go to the policy that you intend to cancel and click I want to dropdown. Select Request Policy Change then select Full Surrender Request Select your Residency Upload the required documents. Tick I hereby acknowledge box Click Next
Can I take a loan from my policy and what is the impact? Loans are allowed any time after issue, provided there is available loan value within the policy or attached riders. Loans will decrease the cash surrender value and death benefit of the policy, and loans will accrue interest.
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People also ask

You can now view and print tax statements by logging in to your online account and selecting the option to view documents. You can also send a request to requests@metlife.com to request a copy of the 1099 form.
For other options available or changing your frequency of payment that includes a way that may enable you to make the payment electronically, contact our call center at 1-800-638-5000 if your policy ends in UT, MT, MLU or MLV. For all other policies please contact 1-833-642-1007.

metlife address change