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Effective correspondence, whether positive or negative, should be short, clear, and easily understandable. This tutorial focuses on writing letters of complaint, which arise when people or situations fail to meet expectations, such as poor customer service, unfulfilled promises, or defective items. Drafting a complaint letter requires acknowledging the emotional response that prompts the need to notify someone or seek resolution. It’s advisable to initially write a draft fueled by those emotions and then discard it. This approach allows you to refine your thoughts and pinpoint the key issues before composing a final, more structured letter.
