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Thank you for calling Global Services. My name is Flor. How may I help you? Hi guys! Welcome back to Learning English with Flor. Im really glad that you joined in today. In todays lesson, I want to cover something that has been requested and that is specifically Call Center English. In other words, how do I sound polite and courteous when I have a type of job where I provide customer service on the phone. And that is without ripping your hair out and feeling so frustrated when you are in difficult situations. So today Im going to show you some key phrases, depending on what kind of situation youre in to make sure that you have a positive experience and you build that confidence to speak English on the phone. With these phrases I hope that you take them you write them down and you practice with yourself or with someone else so that you can build that confidence you need. So lets get started. The first thing you want to do is introduce yourself and whenever youre speaking on the ph