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[Music] im mike bechdel and just wanted to welcome all to the proof taglarasa webinar where were going to discuss how to improve member contact data to improve engagement so lets get going so quick housekeeping items to start things off if you have a question please click the q a function at the bottom of the screen at any point in time well probably save most of our questions till the end but at any point if things arise please enter them there and if you need a recording for this dont worry about taking furious notes well make sure be sure to send this out after the webinar so lets start off with introductions so first again happy to be here thanks so much for taking the time im mike bechtel vice president of healthcare for prove ive been with proof for two years but ive been in health care my entire career uh started off my my career in hospital administration and moved into healthcare iit about 15 years ago with a focus on patient and member engagement so it was you know