Securepak Order Forms

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Commonly Asked Questions about Securepak Order Forms

How do I send money through access Securepak?

How to Deposit Funds: Deposits can be made at any time by friends or family members of an inmate in the following ways: (1) Online: .californiaqp.com; (2) By Mail: Send payments to: Access Securepak, P.O. Box 50028, Sparks, NV 89435-0028 (the Inmates Name and Number must accompany each payment); or (3) By Phone to:

How long does Securepak take to deliver?

Shipping: All orders will be shipped from our warehouse located in Sparks, NV. Therefore, you can expect delivery to the correctional facility in 1 to 3 working days. Returns: Used or damaged items cannot be returned, exchanged or refunded. They are covered only by the manufacturers warranty.

Is Access Securepak legit for inmates?

The California Department of Corrections and Rehabilitation (CDCR) has approved this independent vendor to sell merchandise to inmates and the public.

How do I get a refund from Access Securepak?

If an item is found to be defective upon receipt and is returned to us within 30 days, we will replace it at no charge or provide a refund ing to the facilitys policy. Package recipients should report the discrepancy to facility administration immediately.

How long does it take to get a package from Access Securepak?

Packages will deliver weekly to the facility on Wednesdays. Allow 7-10 working days for orders to arrive at the facility. How do I check the status of my order and/or track its progress? We will email a confirmation number to you within two business days of receiving your order.

How do I track my access from Securepak?

Orders ship weekly with the regular commissary orders. How do I check the status of my order and/or track its progress? We will email a confirmation number to you within two business days of receiving your order. Visit accesscatalog.com and enter the confirmation number or inmate number.

How does Access Securepak work?

Keefe Access Securepak enables family and friends to order commissary items, and have them delivered to the inmates on the next commissary delivery to the housing area. The available items consist of chips, pastries, cookies, candy, ready-to-eat meals, drinks, and assorted clothing items.

Can you cancel an Access Securepak order?

If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. Processing fees associated with your order are not refundable once your order is shipped. THIS SITE IS PROVIDED BY COMPANY ON AN AS IS AND AS AVAILABLE BASIS.