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Commonly Asked Questions about Renter Rights

You can file a complaint by: Calling 311 or TTY (212) 504-4115.
In New York City, tenants have many rights relating to the safety and quality of their housing. Tenants should expect to live in safe, well-maintained buildings that are free from vermin, leaks, and hazardous conditions. Laws protect tenants from harassment and discrimination.
If your landlord hasnt responded, call 311 or file a complaint online or through the mobile app. This step is important because it creates an official record of your complaint and proves that you tried to fix the problems.
Once a tenant vacates an apartment, the owner can legally charge up to the legal regulated rent to the next tenant, except under very limited circumstances. Owners may no longer apply a 20% increase to an apartment rent upon vacancy. Further, no Rent Guide- lines Board is permitted to set a separate vacancy increase.
Tenants Rights and Responsibilities. In New York City, tenants have many rights relating to the safety and quality of their housing. Tenants should expect to live in safe, well-maintained buildings that are free from vermin, leaks, and hazardous conditions. Laws protect tenants from harassment and discrimination.
Written notice must include: Termination date: The law says, the termination date must be effective no earlier than thirty days after the date on which the next rental payment is due (after the notice is delivered). The notice is considered delivered five days after mailing.
The Tenant Helpline is a free resource available to all New Yorkers, no matter your immigration status. Our Specialists can provide housing-related services in multiple languages. Call 311 and ask for the Tenant Helpline to get free 1-on-1 support with a PEU Specialist today!
Our Specialists can provide housing-related services in multiple languages. Call 311 and ask for the Tenant Helpline to get free 1-on-1 support with a PEU Specialist today!