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Contact Customer Service via our toll-free number 1-866-387-7363 or file an online dispute. Log in to the Online Account Center to get started. From the main menu, select Help and then File a Dispute to start the dispute process. You will need your PIN to access this online service.
Approval review usually takes 3 to 5 minutes but can take up to one hour.
The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you cant resolve the issue, get in touch with your bank.
Review the documents required on the Please Load Additional Documentation page and click Upload Documents. 4. Upload your identity document on the Upload a File page by selecting Choose a File and selecting the appropriate file.
If the prepaid cardholder is unable to secure a refund from the merchant, the cardholder may be able to contact their prepaid cards issuing bank to file a chargeback. They will need to supply their issuing bank with the same evidence they previously offered to the merchant.
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People also ask

How do I dispute a document on netspend? Contact Customer Service via our toll-free number 1-866-387-7363 or file an online dispute. Log in to the Online Account Center to get started. From the main menu, select Help and then File a Dispute to start the dispute process.
To dispute a charge from a merchant, please log in the Online Account Center or mobile app. Click on the Account menu, select Help and Support, and select File a Dispute to start the dispute process.
If you request a check, there is a $5.95 fee applied by Netspend against the remaining balance. Netspend doesnt charge a check fee, though, if the account balance is less than $6.94 when you close the account. If your account balance is below $1, Netspend does not issue a refund check.

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