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Supporting documentation will assist in our determination. Please keep in mind that if your card was lost or stolen or was used without your consent you may be liable for any unauthorized use of your card. You will not be liable however for any unauthorized use that occurs after you have instructed us to block activity on your card. To instruct us to block activity on your card please note in the appropriate place below that your card was lost or stolen* We also recommend that you reset your PI ...

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I file a netspend dispute?

Contact Customer Service via our toll-free number 1-866-387-7363 or file an online dispute. Log in to the Online Account Center to get started. From the main menu, select 'Help' and then 'File a Dispute' to start the dispute process. You will need your PIN to access this online service.

What is netspend dispute email?

Email us at LEInquiries@netspend.com.

How do I verify my identity with Netspend?

WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver's license or other identifying information. Card activation and identity verification required before you can use the Card Account.

What is the email for NetSpend for a dispute?

Email us at LEInquiries@netspend.com.

How long does it take for NetSpend to dispute a transaction?

If you were granted one, though, you should wait at least 21 days before panicking. After you submit your request, give the company at least ten days to process and respond to your complaint.

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How long does it take for NetSpend to process a dispute?

If you were granted one, though, you should wait at least 21 days before panicking. After you submit your request, give the company at least ten days to process and respond to your complaint.

Will NetSpend refund my money?

If your account balance is below $1, Netspend does not issue a refund check. In order to request a check for the balance of your account, you need to contact Netspend customer service at 1-866-387-7363 or by logging in to the online account center.

Where do I send documents for Netspend?

(1-866-387-7363) ... Mail us. Net spend Corporation. PO Box 2136.

How do I report unauthorized transactions on NetSpend?

If you see an unauthorized transaction on your account, call us at 1-86-NETSPEND (1-866-387-7363) immediately so we can protect your account. If your card is lost or stolen, call us immediately at 1-86-NETSPEND (1-866-387-7363) so we can make sure that anyone who finds your card can't use it.

Why did NetSpend block my account?

A Netspend account will become locked if you give the wrong PIN three times, if the card has expired, or the card has been reported as lost or stolen. The fastest way to get your Netspend account unlocked is to contact their customer service via phone (1-866-387-7363) or email (customerservice@netspend.com).

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