Guardeck warranty claims 2025

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The document provides detailed instructions for submitting a Guardeck claim, emphasizing the importance of clear photos and proof of purchase. It outlines specific photo requirements to illustrate issues with the deck, such as cupping, warping, and cracking. Additionally, it requests information about the installation date, issue date, product style/color, and requires an original sales invoice for processing claims.

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Click ‘Get Form’ to open the Guardeck Claim Form in the editor.
Begin by uploading clear photos of the issue. Ensure you include side views, support structure images, and fastening methods as outlined in the form.
Enter the date of installation. If unknown, use the first day of the applicable month and year (e.g., 7/1/2011).
Provide the date when you first noticed the issue, using a similar format if necessary.
Select the style and color of your Guardeck product from the dropdown menu. If unsure, refer to your original invoice for guidance.
Upload an image of your original retail sales receipt or contract with the installer to avoid delays in processing.
In the description field, detail your complaint clearly, specifying all issues and quantifying affected areas (e.g., number of boards).

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I claim a warranty claim?

Duradek guarantees to repair or replace any portion of the Duradek Ultra 60 mil vinyl decking membrane which leaks as a result of a manufacturing defect within fifteen years from the date of its installation.

What is the Duradek warranty on replacement?

Unmatched Protection For Unmatched Products With decking and railing limited residential warranties ranging from 25 to 50 years, you can rest assured that your backyard investment is well protected.