Vic consumer affairs website 2026

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  1. Click ‘Get Form’ to open the Residential Accommodation Complaint Form in the editor.
  2. Begin by filling in your personal details in Section 1. Include your title, family name, given names, and contact information such as your street address, telephone numbers, and email address.
  3. In Section 2, provide the name and contact details of your landlord or agent. Ensure accuracy to facilitate communication.
  4. If the property in dispute differs from your address, complete Section 3 with the relevant details.
  5. Section 5 requires you to describe the details of your dispute. Include dates and monetary values where applicable.
  6. In Section 6, explain your complaint clearly. If you have approached any internal dispute resolution processes, indicate this here.
  7. Complete Sections 7 through 11 regarding remedies sought, supporting documents, and signature to validate your submission.
  8. Finally, follow instructions in Section 12 for lodging your complaint via post, fax, or in person.

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