NOTIFY THE RECEPTIONIST IMMEDIATELY IF YOU FEEL YOU ... 2025

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In rapport-building encounters, receptionists offer service implicitly through greetings and personalise their routine behaviour with an overlay of less formal relational talk, for example by using first names to address patients, making brief personal comments, and sharing laughter (Box 2, C).
Start with a quick How are you going? Greeting a patient, even just saying hello, and a practitioner asking, How are you going? is the most simple and straightforward way to build a personal connection.
Greet As soon as a guest enters the office, approach them and you guessed it greet em! Follow that greeting with a friendly How may I help you? Seat Offer the guest a seat in the reception area. Treat Offer the guest coffee, tea, or water, and if they accept, bring their beverage to them.
As a medical receptionist, its important to maintain your professional faade and avoid raising your voice or falling into the argument trap. Focus on keeping your tone even and respectful, while still providing the best customer service that you can.
John: You can say, I have an appointment, and then follow with the time and the person you are meeting with. It doesnt matter if you say the time or person first.
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Here are examples of lines that you might use in your script: Hello, [Patients name], this is [Your name] calling from the medical office of [Doctors name]. Thank you for asking this question about [question topic] please give me one moment while I speak with our physician.
Heres a checklist that includes best practices for medical front desk receptionists to ensure patient satisfaction: Greet Patients with a Warm Welcome: Greet every patient with a smile and a warm welcome. Use their name if you know it, and make them feel valued and respected.

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