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By phone Automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. Automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status.
For assistance, please email EmployerCharge@detma.org.
The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available.
Online + Scan and save your document(s) as a pdf. Log in to your UI Online account. From your UI Online homepage, go to View and maintain account information. Click on Monetary and issue summary. Click the issue you are responding to. Select Upload. Click on the Browse button and select the file you wish to upload.
If problems occur, contact DUA Constituent Services preferably by email at constituent.services2@state.ma.us or at 877-626-6800 toll free for area codes 351, 413, 508, 774, 978 or 617-603-6800. Typically, the claimant and employer statements do not appear on the claimant's account.
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Most claims are processed within 21-28 days after filing. It may take longer if there is an issue with your claim.
Department of Unemployment Assistance Call Center (877) 626-6800. TeleCert Line (Automated system is operational*) (617) 626-6338. Payment Status Line (Automated System is operational*) (617) 626-6563.
If you cannot repay the overpayment in full, you may request a repayment plan or complete a \u201cRequest for Waiver of Overpayment\u201d by logging in to your UI Online account or by calling the DUA Benefits Collection Department at (617) 626-6300.
Submit Your Documents Recommended: Log in to your UI Online account and go to the Upload Income Documents for PUA section on the homepage to provide the required documents. If you prefer to mail your documents, write your 10-digit EDD Customer Account Number (EDDCAN) clearly at the top of each page.
Through the POSC Login to the POSC. Open Manage Claims and Payments. Click Inquire Claims Status to open the Search for Claims panel. Select Provider ID from the drop-down list. Enter either: The ICN. ... Click Search. Users can press the "print" button on their browser to print a copy of the claim status.

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