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Triage protocol for non clinical staff

Triage protocol for non clinical staff 2026

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The document is a guide for non-clinical staff in general practice on how to triage patients presenting with urgent medical issues via telephone or in-person. It outlines steps to assess the urgency of a patient's condition, categorizing them into different levels of severity (Categories 1-6) and providing specific actions for each category. The guide emphasizes the importance of calmness, prioritization of patients based on severity, and includes an emergency action plan. It also highlights protocols for managing potential communicable diseases and scheduling urgent care.

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Click ‘Get Form’ to open the triage protocol document in our editor.
Begin by recording the patient’s phone number in the designated field. This is crucial for follow-up communication.
Ask if the issue is urgent. If yes, proceed to gather details such as the patient's name, age, and nature of the problem in the respective fields.
Document the duration and severity of the problem using a scale from 1 to 10. This helps prioritize care effectively.
Refer to the emergency action plan section and categorize the urgency based on symptoms listed. Ensure you select appropriate actions for each category.
For any emergencies, remember to call 000 directly from your phone and document all actions taken in our platform for accurate record-keeping.

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