Consumer Complaint Form - Utah Division of Consumer Protection 2025

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File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.
The Federal Trade Commission. It probably wont be able to do anything about a rude salesperson, but if you feel youve been cheated by a business, tricked or roped into an unfair practice, thats when you contact the FTC. It recommends lodging a complaint on its website.
This act shall be construed liberally to promote the following policies: (1) to simplify, clarify, and modernize the law governing consumer sales practices; (2) to protect consumers from suppliers who commit deceptive and unconscionable sales practices; (3) to encourage the development of fair consumer sales practices;
Though the success rate is not 100%, the likelihood that they can help is still very high. There are instances where the BBB complaint process may not work for you, but filing a complaint with the BBB doesnt hinder your ability to take a company to small claims later.
File a Complaint If communication fails, you can file a formal complaint with agencies like the Department of Housing and Urban Development (HUD) or the Better Business Bureau (BBB). Detailed records of the managers failure to perform can strengthen your case.

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You may need to consult an attorney to determine what remedies may be available to you and any statute of limitations that may apply to your complaint. If you have any questions prior to filling your complaint, you may call the division at (801)530‑6601 during normal business hours.

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