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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Talk to us. When you report a claim to us, a personal claims advisor will take all the details from you which is why writing everything down is so important. If in doubt, call our Accident Helpline on 0345 246 8471.
If youre an existing customer, add new pets at any time by giving us a call on 0345 246 8705, and theyll be covered straight away.
Step 1: Conduct a Direct Pay Pre-Check. Step 2: Know Your Waiting Period. Step 3: Review Policy Coverage, Terms, and Conditions. Step 4: Obtain a Claim Form and Fill It Out. Step 5: Submit the Claim. Step 6: Verify That Your Claim Was Received. Step 7: Wait for Claim Review and Processing.
This booklet tells you everything you need to know about your pet insurance which is underwritten by U K Insurance Limited.
Alternatively, you can download the pet insurance claim form and email it back to us at petclaimreturn@ukipartnerships.com or call us on 0345 246 8496 (lines open Monday to Friday 8am - 6pm, Saturday 9am - 5pm).

People also ask

If this cover does not meet your needs, please call our customer helpline number 0345 246 8859. If you cancel within 14 days of your policy starting or within 14 days of receiving your documents (whichever is the later), we will return any premium you have paid as long as no claims have been made during that time.
When you might need to call us. There are some situations where you wont be able to get an online quote because we need a few more details. If that happens, just give us a call on 0345 246 3564 .

direct line pet insurance claim form