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Click ‘Get Form’ to open the Order Form - SuperMoss in our editor.
Begin by entering the 'Order Date' at the top of the form. This helps track your order timeline.
Fill in your 'Customer Name' and 'Customer #' to ensure accurate identification and processing.
Provide your email address in the 'Customer email' field for order confirmations and updates.
Complete the 'Ship To' and 'Bill To' sections with relevant addresses to avoid shipping errors.
Indicate who is placing the order by filling out the 'Ordered By' section, along with any necessary PO #.
Select your preferred shipping method from options like UPS Ground or Overnight, ensuring timely delivery.
In the 'Select Items' section, list item SKUs, descriptions, colors, cases, units per case, and total units required.
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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How long does SuperMoss last?

The longevity of our preserved mosses depends on how it is handled and where it is used. Exposure to the elements such as the sun, UV light, and heat will cause color fading and shorten the lifetimes of natural products. Typically, the lifespan of preserved moss ranges between 2 to 10 years in ideal conditions.

How long does moss art last?

Under ideal conditions (indoors, out of direct sunlight, in low humidity and no touching), most preserved moss art frame last at least 4-5 years while preserved reindeer moss stays vibrant for at least 10 years.

What is the return policy for SuperMoss?

Return Exchanges Our hope is that our customers are completely satisfied with their SuperMoss purchase. If, however, you find it necessary to return or exchange items, we allow returns within 30 days of your original purchase. On all returns, we require a Return Authorization Number (RAN).

What is the phone number for SuperMoss?

We will be available to take your call and help with your order from 6:00AM to 4:30PM PST. Canceling an Order: Please contact our Customer Service Department at 1 (805) 933-4888 Ext. 113 or cservice@SuperMoss.com and we will do our best to modify or cancel orders that have not already shipped.

How long does moss stay alive?

Preserved moss can last for several years, typically ranging between 2 and 10 years, depending on the environment and care. Factors that influence its longevity include: Humidity Levels: Moderate humidity helps maintain its appearance.