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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Can I cancel my North Face order?

Once the order is confirmed, it is almost impossible to make any amendments or cancellations. We try to have a very fast processing procedure to fulfil our delivery times. If you'd like to order an additional item(s), you should place a new order online.

How do I contact North Face?

If your item still has the original tag, the item name and number are written on it. If not, you should be able to find the style of a The North Face® product on the internal label. It begins with an A or C followed by 3 letters or numbers.

Does North Face have free returns?

If you are not completely satisfied for any reason, we will gladly accept your return within 30 days. If you are interested in a different size or colour, you will need to return the item(s) and place a new order. Your return will be refunded once it has been received and processed at our warehouse.

How do I return North Face items?

Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase. Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.

Where is the company North Face located?

The North Face TypeSubsidiaryFounded1968 in San Francisco, California, USFoundersDouglas Tompkins Susie Tompkins BuellHeadquartersDenver, Colorado , USArea servedWorldwide7 more rows

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How do I find my North Face style number?

Where can I find the name or item number of my product? If your item still has the original tag, the item name and number are written on it. If not, you should be able to find the style of a The North Face® product on the internal label. It begins with an A or C followed by 3 letters or numbers.

How do I get in touch with the North Face?

Phone Support. Monday-Friday: 7:00am - 6:00pm(CST) Call or Text: (888) 863-1968.

What is the return policy for The North Face?

Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase. Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.

How fast does North Face ship?

Standard delivery orders placed before 12.00 am, Monday-Friday, will be dispatched the same day and will be delivered within approximately 2-4 working days. Express delivery orders placed before 12.00 am, Monday to Thursday will be delivered within 24-48 hours.

How long do refunds take North Face?

Your return will be refunded once it has been received and processed at our warehouse. We'll send you an email to confirm your refund has been processed, which can take 2-3 business days after we've received it from the carrier. Please note that it may take 14 days to get it credited on your account.

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