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You must return the item(s) to The North Face store or retailer where you purchased the product(s) together with a valid receipt or any other proof of purchase. The store will explain the applicable procedure and timing to you.
We offer a Limited Lifetime Warranty at The North Face. Please visit our warranty information below for more details. Items purchased online via thenorthface.com using PayPal, Klarna or Apple Pay are not eligible for in-store returns.
What is The North Face Warranty policy? The North Face products are fully warranted to the original owner against defects in materials and workmanship for two years.
For warranty evaluation, the consumer must return the product to The North Face dealer where it was purchased with the original purchase receipt.
The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, The North Face will repair the product, without charge, or replace it, at their discretion.
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Lifetime warranty: This warranty protects you against defects in materials and/or workmanship and usually has an extended time limit if you ever need to file a claim. Many lifetime warranties cover all parts and components of a product rather than just a few.
The products eligible for the Limited Lifetime Warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Your The North Face sleeping bag may not survive to the ripe old age of 70.

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