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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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To apply online: From your 'Orders' page, select the order or orders you would like to request a refund for. Now, using the drop down menu on the bottom of the page, select 'Request label refund' as shown below and then click on 'Go'. Please note that only orders in Label Generated status can be refunded automatically.
Claims for delay must be made within 3 months of the date of posting or one month of the date of receipt. Royal Mail advises customers to claim as soon as possible after the event has occurred. The sender or the recipient of the item may both claim for a delayed item but only one will be paid compensation.
Royal Mail usually sends refunds back in the original form of payment. You may not get the chance to choose other payment options. If your refund is approved, you should expect to receive your money within 21 days. If you have any questions about the refund policy, we recommend contacting Royal mail customer service.
Royal Mail will only compensate for material damage to, or part loss of, the contents of a letter or packet. Royal Mail expects customers who are posting items that have an intrinsic value to take these to an access point that can provide them with appropriate evidence of posting an item with Royal Mail.
For more information on the eligibility of refunds view the current USPS postal regulations. To request a refund from the USPS, obtain a printed copy of USPS Form 3533 - Application for Refund of Fees, Products and Withdrawal of Customer Accounts from your local Post Office. This form is not available online.
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People also ask

This compensation is subject to the maximum payable being the lower of the market value of the item and £20 (£50 for Royal Mail Signed For®). Articles for the Blind compensation is on basis of the customer's actual loss and is subject to the maximum payable being the lower of the market value of the item and £46.
Royal Mail may pay compensation for damage or part loss if an item in a postal packet has suffered a degree of harm that reasonably impairs the material function or contents of the item, solely as a result of its transmission through the post, and excluding liability for any pre-existing damage.
Loss claims should not be submitted until after 20 working days after the due delivery date for items going to Europe and after 25 working days for Rest of the World.
Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to the indicated return address.
18 days. We hold items for 18 calendar days before returning them to their sender, so any Redelivery date must be within 18 calendar days of the first delivery attempt. 48 working hours notice is required for a Redelivery.

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