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The document is a cancellation and refund form for Royal Mail's Click & Drop service, allowing customers to cancel their purchase of an unused postage label. It requires mandatory information from the customer, including personal details and reasons for cancellation. Customers must submit the form within 14 days of purchase and provide evidence of the unused label. The document also warns against fraudulent claims.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Do Royal Mail actually return to sender?

The returned-to-sender feature allows senders to recover or retrieve their postal mail if the recipients rejected the items or were unavailable. Royal Mail workers do an excellent job redirecting mail back to the sender when the addressed recipients dont respond.

Who is responsible if a Royal Mail parcel goes missing?

Either the person who sent the item or the person receiving it can make the claim for compensation. If the item was sent using the Tracked 24 or Tracked 48 service, only the sender can claim compensation. Its usually easier for the sender to claim because theyre more likely to have the evidence thats needed.

Who is responsible for a parcel not being delivered?

Your item was delivered by a courier If your item wasnt delivered to the location you agreed, its the sellers legal responsibility to sort out the issue. You can ask them to redeliver your item.

What happens if my parcel is not delivered by Royal Mail?

If the item hasnt been delivered by the due date plus 10 working days the sender might be able to claim for compensation. Check eligibility on our Claims Centre. (Please note, early claims cannot be processed.) If youre the recipient please contact the sender.

Who do I contact if my Royal Mail parcel doesnt arrive?

If you choose to contact us by phone please have the details of your complaint available, our number is 03457 740 740. Were open Monday to Friday 8am-6:30pm, Saturday 8am-3pm and Sunday 9am-2pm. For some complaints you may be required to complete a Loss, Damage or Delay form available at royalmail.com/claims.

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What does Royal Mail do with undelivered parcels?

Royal Mail or Parcelforce Worldwide will automatically try redeliver the next working day after the first missed delivery. Items will then be returned to the location on the Something for You attempted delivery card they leave behind.

Can I get a refund if my special delivery is late?

If your item isnt delivered on time, well refund your money providing you have your proof of posting and claim within 14 days of posting.

How do I claim money from Royal Mail?

You can claim compensation on the Royal Mail website - it only takes a few minutes. Youll need to upload a digital photo or scan of: proof of the value of the item, for example a receipt or bank statement. proof of posting - for example your paper or online receipt or certificate of posting.

Get the up-to-date royal mail refund get 2025 now

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How to quickly redact Royal mail refund get online

Complete this form in 5 minutes or less

Got questions?

Do Royal Mail actually return to sender?

Who is responsible if a Royal Mail parcel goes missing?

Who is responsible for a parcel not being delivered?

What happens if my parcel is not delivered by Royal Mail?

Who do I contact if my Royal Mail parcel doesnt arrive?

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What does Royal Mail do with undelivered parcels?

Can I get a refund if my special delivery is late?

How do I claim money from Royal Mail?

royal mail refund form

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