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What is the process for investigating a complaint?

Step 1: Assessment. Make sure that you understand the complaint and the products and services that caused the. Step 2: Investigation. Step 3: Weighing the evidence. When you have collected your evidence: Step 4: Correcting mistakes. Step 5: Putting things right. Step 6: Respond.

What is a complaint investigation?

Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

What evidence do I need for a complaint?

The specific facts and any records about the incident(s), including the name and contact information of the person or entity you believe harmed you (if known); Copies of any documents or other evidence related to your complaint; and. The names and contact information of any witnesses (if known)

How can complaints be investigated?

Carrying out the investigation clarify the complaint. plan your investigation. calculate timescales for responding to complaints. identify and gather evidence. docHub a conclusion. share initial views. issue a final response letter.