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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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There are a few reasons your account may be in credit, for example: Overpayment. A billing error. You were a Spark customer in the past and there was a credit balance on your final bill.
Put it into your phone and go to spark.co.nz/go, or call *333 from your mobile, to activate it.... Put the SIM card into your phone and you can start using your phone. Check your phone's user guide for how to insert your SIM card. If your SIM isn't set up, activate it by calling 0800 785 785.
Set up a payment in the app In the app, tap the menu button and choose MySpark from the menu. Sign in to access your account. Select Billing. Tap on the message about your bill. Choose Set up a monthly payment. Select a payment method. Choose whether you want to pay using a credit/debit card or bank account.
You'll need to provide: Your name and address. The name and address of your bank or building society. Your bank or building society account number. The branch sort code of your bank or building society (see your debit card or banking app) The name(s) on the account.
How to set up a Direct Debit. The organisation collecting the payments will tell you what to do. Usually, you fill in a form and send it to them, or set it up online or over the phone. They'll let your bank know.
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Via the Spark app Open the app and select the Billing tab. Select Pay bill. Follow the remaining onscreen instructions. You can pay by credit or debit card, or POLi.
Log in to My EE. Go to Menu > Invoices & Payments > Manage Direct Debit. Follow the instructions to select a new payment date.
With many organisations, you can set up Direct Debits over the telephone or online. The organisation will then forward your instructions onto your bank or building society authorising them to allow payments to be collected from your account to them.
To set up a Direct Debit, just give your Wise account details to the company you want to pay. They might ask you to fill in a form in person or online, or ask you for your account details over the phone. Once you've given the company these details, it'll take a day or two for them to set it up.
To make a payment: log in to My EE, select Bills & Payments, then Make a payment. call 150 from your EE phone. call 07953 966 250 from any other phone.

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