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ITIL glossary and abbreviations

ITIL glossary and abbreviations 2025

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The document is an ITIL® glossary and abbreviations that provides definitions for key terms and concepts related to IT service management. It includes acknowledgments, a comprehensive list of terms with their definitions, and an abbreviation section. The glossary serves as a resource for understanding the terminology used in ITIL practices, which aim to improve the quality of IT services and align them with business needs.

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What are the 5 levels of ITIL?

The ITIL service lifecycle comprises five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each stage contributes to delivering high-quality IT services and aligning them with business objectives.

What are the 5 stages of ITIL?

The ITIL life cycle comprises five stages. Service Strategy. Service Design. Service Transition. Service Operation. Continual Service Improvement.

What is the ITIL terminology?

ITIL, elaborated as Information Technology Infrastructure Library, refers to the structure created to standardize the selection, strategizing, delivery, management, and overall lifecycle of information technology services within a business.

What is ITIL in simple words?

ITIL stands for Information Technology Infrastructure Library. The acronym was first used in the late 1980s by the British governments Central Computer and Telecommunications Agency (CCTA) when it documented and distributed dozens of best practices in IT service management.

What are the 5 core components of ITIL?

Key takeaways The ITIL service lifecycle is a powerful tool for improving IT service management and aligning IT services with business goals. The ITIL service lifecycle comprises five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

What does PIR stand for in ITIL?

Post Implementation Review (PIR)

What are the 7 principles of ITIL?

The updated ITIL guiding principles are: Focus on Value. Everything the organization does should create value for stakeholders. Start where you are. Progress iteratively with feedback. Collaborate and promote visibility. Think and work holistically. Keep it simple and practical. Optimize and automate.

ITIL glossary and abbreviations 2025

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