Timberland Warranty Claim Form - Fill Online, Printable, 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Timberloop Takeback program We invite you to bring back your old Timberland products to any Timberland US retail or outlet store when you are no longer able to use them. We will have them evaluated and recycled through our partners.
At Timberland we want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn.
If, upon inspection, we determine that the Product is defective, we reserve the right to replace the Product or issue you a credit, depending on the nature of the defect.
Since 1973, Timberland has been committed to offering the finest products, using only the best materials and applying strict quality control standards. Timberland products (the Product(s)) are warranted to be free of defects in material and workmanship for 12 months from the original date of purchase.
Timberland boots tend to last 4-5 years with consistent use.
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To initiate an online return, visit timberland.com/en-us/account/order-history: Find the order you would like to return, click order details On the order details page, click return an item. This will bring you to the returns portal where you can select the item(s) you would like to return.
You can visit any Timberland store to process a return, provided the item has not been worn, washed, altered, or damaged. If you are unable to visit a Timberland store or would like to inquire about returns at your local Timberland store, please use our store locator and contact the store directly for assistance.

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