Creating a New Model of Shared Services: Dual - State University of - suny 2025

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Sharing staff across units to improve service for everyone Groups can share resources and funding across units, departments, schools or colleges by forming a team to improve service to all participating units. Units usually opt in to a shared service model and choose from a menu of services.
What is a shared services model? Many business, finance and shared services leaders seek a common or consistent shared services model definition. A shared services model delivers services to internal customers by consolidating, standardizing and automating processes in low-cost locations.
As an example, shared services can include human resources, information technology, help desk and project management departments.
How to Successfully Implement a Shared Services Model Develop a design-focused mindset to integrate key stakeholders. Communicate whats in it for them. Work with a third party to remain objective. Integrate the organizations culture. Build change-management plans that see the big picture for reinvention.
Planning a service model involves the following steps: Define the type of service model and goals. Identify the users of the model. Define the model components. Decide the level of detail that the model should capture. Decompose the service. Analyze component impacts. Verify monitoring of components.
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Shared services is a delivery model organizations use to consolidate similar business functions into a single unit that supports the entire organization. Operating as its own entity and much like a third-party vendor, the unit delivers services with each department treated as a customer.
Shared services is the provision of a service by one part of an organization or group where that service had previously been found in more than one part of the organization or group. Thus the funding and resourcing of the service is shared and the providing department effectively becomes an internal service provider.

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