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Affidavit of Unauthorized Use - RBC Bank

Affidavit of Unauthorized Use - RBC Bank 2025

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The document is an Affidavit of Unauthorized Use, which requires the cardholder to complete personal and transaction information to dispute unauthorized transactions made with their card. The form includes sections for certifying that the card was lost or stolen at the time of the transactions, a declaration of not receiving any benefits from those transactions, and a warning about the legal implications of providing false information. It also instructs the cardholder to return the completed form and supporting documents promptly.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I report an unauthorized transaction to RBC?

If your inquiry is urgent, call us at 1-800-769-2511. Note: Digital images are available to view for 90 days after the transaction has been posted to your account. A service charge may apply.

Does RBC reimburse credit card frauds?

RBC fraud protection: If youre concerned about a fraudulent transaction, you can call 1-800-769-2512 and RBC will be happy to help you. Provided youve taken reasonable precautions to protect your PIN and your card, youre covered for any fraudulent charges both online and in-store.

Does RBC refund scammed money?

With the RBC Digital Banking Security Guarantee1, youre fully protected against any transactions you didnt make or approve. Should something ever happen, we will fully reimburse you for any unauthorized transactions made through the RBC Mobile app or RBC Online Banking.

How do I report suspicious activity to RBC?

If you have already replied to a suspicious e-mail that appeared to be from RBC and/or noticed any unauthorized activity in your bank account, please call us at 1 800 769-2555.

How do I cancel an authorized transaction on RBC?

Instructions for RBC Online Banking Stop Payments: Go to the Transfers and Payments section and select Stop a Cheque or Pre-Authorized Payment. Note: Business clients go to the Account Details section and select Stop a Cheque or Pre-Authorized Payment.

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