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All claims related to Shipments must be handled through the OnTrac Claims Management Department at cargoclaims@ontrac.com and not its Accounts Receivable Department. The Shipper must provide OnTrac with the invoice that outlines the actual replacement cost for the contents of the Package being claimed.
What is the customer service number for OnTrac USA?
Use ontrac.com for Faster Customer Service Both our Tracking Results and Contact Us pages include special action form that helps us address your service requests as quickly as possible. You can call 800.334. 5000 for support, but you could experience long hold times during the holiday season.
Is OnTrac UPS or FedEx?
OnTrac delivers packages using their own network of drivers, which means they do not rely on other carriers like UPS or FedEx to handle their packages. Instead, OnTrac hires independent contractors to deliver packages directly to customers.
What happens if you miss an OnTrac delivery?
There will be up to three (3) Package delivery attempts but a Package will be charged its base Rates and applicable Surcharges only once. If delivery cannot be completed within the three (3) attempts, the Package will be returned per the Package Return Guidelines listed below.
What is the return policy for OnTrac?
⦁ Ontrac can only be returned in unused, untrimmed and unworn condition. ⦁ Returns must be requested within 14 days of the delivery. To request a return, contact returns@ontracsystems.com.
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People also ask
How do I report a missing package to OnTrac?
All claims related to loss, damage, or misdelivery of Shipments (Shipment Claims) must be handled through OnTracs Claims Management Department at cargoclaims@ontrac.com and not its Accounts Receivable Department.
Is OnTrac delivered by USPS?
We are a SmartWay Transport Partner, a USPS Workshare Partner, and integrate with over 30 multi-solution software providers. OnTrac provides a more efficient last-mile logistics strategy, lending the abilities you expect without sacrificing flexibility, professionalism, and cost.
Is OnTrac owned by UPS?
OnTrac Logistics, Inc., was a privately held logistics company that contracted regional shipping services in the Western United States. In 2021, OnTrac Logistics was acquired by East Coast delivery firm LaserShip for $1.3 billion; the combined businesss branding was later reverted to OnTrac.
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