Customer Service Survey - Health and Welfare - Idaho 2025

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The document is a customer service survey from the Idaho EMS Bureau aimed at gathering feedback to improve their services. It includes questions about the nature of assistance sought, staff performance, and overall experience, along with sections for commendations and suggestions for improvements.
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  1. Click ‘Get Form’ to open the Customer Service Survey in the editor.
  2. Begin by selecting the reason for your contact from the provided options, such as 'Personnel Initial License' or 'License Renewal'. If your reason is not listed, choose 'Other' and specify.
  3. Rate your experience by checking the appropriate boxes for statements regarding staff courtesy, information accuracy, response time, and overall satisfaction.
  4. If you wish to commend any staff members, enter their names in the designated field.
  5. Provide comments about your experience. If there were any issues, describe them in detail, including staff names and dates.
  6. Suggest any service-related improvements you believe would enhance customer service.
  7. Optionally fill out your contact information at the end of the survey for follow-up purposes.
  8. Once completed, click 'Print' at the bottom of the page to submit via Fax, Mail, or E-mail.

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The Idaho 2-1-1 CareLine is a program of the Idaho Department of Health and Welfare. The program provides a database that offers free or low cost programs and services such as social services, medical assistance, food and clothing, emergency shelter and more.
Timing When did the pain start? What were you doing when the pain started? Where were you when the pain started? Is the pain constant or does it come and go? If the pain is intermittent, when did it last occur? How long does the pain last?
Six sample questions for a practice patient survey could be 1) top-of-mind word association, 2) NPS, 3) reasoning for NPS, 4) satisfaction with the quality of care, 5) factors of importance when choosing a practice, and 6) likelihood to switch to a different practice.
Idaho Resources Finding Accessing Programs. is an online screening and application portal for state benefits. Healthcare Medication. Food Nutrition. Housing Utilities. Transportation. Income. Disability Services. Veterans Programs.
For issues with idalink, contact idalinkcustomersupt@dhw.idaho.gov or call 877-456-1233. For questions about Food stamps, Medicaid, TAFI, or ICCP, contact the benefits customer service at MyBenefits@dhw.idaho.gov or call 877-456-1233.

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Apr 15, 2023 Below you will find a list of active surveys within the Department of Health and Welfare. This page will be updated to keep you informed of valid surveys.

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