ASB UNIFORM GRIEVANCE PROCEDURES Policy 1015 revised 8-2025

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A Grievance Handling and Conflict Resolution Policy is designed to assist in managing staff complaints, grievances, and problems efficiently and effectively.
In general, referral to an arbitrator for a decision is the final step in grievance procedures. The decision as to whether to refer the grievance to arbitration is made by the union and not the aggrieved employee.
Workplace grievances generally fall into a few key categories: Work conditions. When employees arent provided with a safe, healthy environment to do their job, they may file a grievance about work conditions. Compensation. Personnel policy. Harassment.
Step 1 raise the issue informally with the employer. Step 2 raise the issue formally with a grievance letter. Step 3 grievance investigation should take place. Step 4 a grievance hearing may be required to review the evidence and for a decision to be made.
set out time limits for each stage of the process. identify who to contact if the normal contact person is involved in the grievance. explain how to appeal a grievance decision. state that employees can be accompanied in any meetings by a colleague or union representative.
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A grievance handling policy basically outlines how an organisation deals with complaints or grievances raised by its employees. The policy sets out the steps that employees can take to report their grievances, as well as the process for investigating and resolving those grievances.
Grievance procedures are needed to: Provide individuals with a course of action if they have a complaint which theyre unable to resolve informally. Provide points of contact and timescales to resolve issues of concern. Resolve matters internally without recourse to an employment tribunal.

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