Regular Request - Arkansas Department of Human Services 2025

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The Ombudsmans Role Call: 1.844.843.7351. Individuals who have a hearing or speech impairment can contact our office by calling toll free, 1.888. 987.1200 option 2. Online: Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov. Mail: Office of Substance Abuse and Mental Health Services.
Kristi Putnam serves as the Arkansas Department of Human Services (DHS) Secretary. She is responsible for leadership and oversight of the departments efforts, which support the health and well-being of all Arkansans, especially those who are most in need.
In less severe cases, DCFS must begin an investigation within 72 hours. All investigations should be completed within 30 days. Will the child be removed from the home during the investigation? If, at any time DCFS feels the child is not safe in his or her home, DCFS may take the child into their custody.
Typically, a Medicaid application takes 3 to 6 months to process, unless a disability determination needs to be made. The process time can also increase if the required documentation is not provided promptly. The Department of Human Services is responsible for administering the Medicaid program in Arkansas.
If you disagree and want to appeal, you must send a letter to DHS asking for an appeal. Look at the date that is on the letter you got from Medicaid or ARKids First. Make sure DHS gets your appeal letter within 30 calendar days of that date.
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To appeal, you must send a letter to DHS requesting an administrative hearing. You should have gotten a letter that told you about this decision. You must send your request for a hearing letter within 30 calendar days of the date on the letter (90 days for SNAP) or your request will be denied.
The DCO-702 is used by facilities to report to the DHS county office all Medicaid-related admissions, discharges, and transfers. The DCO-702 will be completed by facility staff and signed by the facility administrator as soon as possible after the admission or change in status of the patient.

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