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Users must fill in the RMA form and include it with their shipment to ensure proper processing.
Shipments should be sent to GETIC SIA, RMA Department, Satiksmes street 6, Liepaja, LV-3401, Latvia.
Non-EU customers are required to declare the shipment as having no commercial value and state it is returned for repair to avoid import fees.
If non-EU customers do not follow the declaration instructions, their shipments will be refused.
Customers will receive updates regarding the processing of their complaint from the RMA department.